A VOLUNTEER SERVICE BY
INSTITUTE OF APPLIED PSYCHOLOGY
UNIVERSITY OF THE PUNJAB, LAHORE

 
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GENERAL TERMS AND CONDITIONS FOR MENTAL HEALTH SERVICES
1.
The COVID-19 MENTAL HEALTH HELP LINE is a national helpline set up by the Institute of Applied Psychology, University of the Punjab, Lahore during the wake of coronavirus crisis.
2.
This service is provided free of cost by a panel of volunteer psychologists to address the mental health issues arising due to COVID-19.
3.
The patient/ client does not hold the right to record the conversation between himself/herself and the professional.
4.
The patient has no right to misuse or viral any material / conversation provided by the professionals.
5.
The professionals reserve the right to disconnect/ cancel and report the conversation/ call at any time if deemed inappropriate.
6.
Our mental health professionals are not trained to diagnose COVID-19. Neither these services are dealing with diagnosis of COVID-19. If the patient/client is dissatisfied or disagrees with the advice given, still they won’t hold the right to claim any legal action against the services or the mental health professionals.
7.
The patient has no right to claim any matter about the mental health services in the court of law.
8.
The data obtained from the caller may be used for the purpose of research by protecting personally identifiable information and adhering to all ethical standards.