Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

Business analysis involves understanding how organizations function to accomplish their purposes, and defining the capabilities an organization requires to provide products and services to external stakeholders. It includes the definition of organizational goals, how those goals connect to specific objectives, determining the courses of action that an organization has to undertake to achieve those goals and objectives, and defining how the various organizational units and stakeholders within and outside of that organization interact.



Introduction

• Define the Business Need

• Determine the Gap in capabilities to meet the Business Need

• Determine the Recommended Solution Approach

• Define the Solution Scope/Develop the Business Case

• Tools and Techniques

    •   Competitive Analysis and Benchmark Studies

    •   Decision Analysis / Decomposition Requirements

    •   Organizational Modeling /Scenarios and Use Cases/ Process Modeling

    •   Gap Analysis /Goal Analysis / Opportunity Analysis

    •   Problem Analysis /SWOT Analysis



Underlying Competency/Fundamentals

• Introduction

• Analytical Thinking and Problem Solving skills

• Behavioural Characteristics/Business Knowledge

• Communication Skills/Interaction skills

• Software Application



Elicitation

• Introduction

• Prepare for Elicitation/Conduct Elicitation Activity /Document Results of Elicitation Activity

• Confirm Elicitation Results

• Tools and Techniques

    •   Brainstorming/Document Analysis/Focus Group

    •   Interface identification /Interview /Observation/ Prototyping

    •   Requirement Workshop/Reverse Engineering /Survey



Solution Assessment and Validation

• Introduction

• Assess Proposed Solution /Allocate Requirement / Determine Organizational

• Define Transition Requirements/ Validate Solution / Evaluate Solution

• Tools and Techniques

    •   Defect and Issue Reporting / RFI, RFQ RFP

    •   Structured Walkthrough/User Acceptance Test (UAT)



Requirement Analysis

• Knowledge Area Definition and Scope

• Prioritize Requirement /Organize Requirements

• Specify and Model Requirement /Determine Assumptions and Constraints

• Verify Requirements/Validate Requirements

• Tools and Techniques

    •   Business Rules / Data Modeling / Event and State Modeling

    •   Indicator, Metrics and Reporting / Non-functional



Requirement Management and Communication

• Introduction

• Manage Solution Requirement Scope /Manage Requirement Traceability

• Maintain Requirement for Re-use /Prepare Requirement Package

• Communicate Requirement

• Tools and Techniques

    •   Manage Requirement Conflicts/Requirement Presentation

    •   Requirement Review/Formal Requirement Approval

    •   Base lining



Business Analysis Planning

• Introduction to Business Analysis Planning and Monitoring

• Plan Business Analysis Approach /Conduct Stakeholder Analysis

• Plan Business Analysis Activities /Plan Business Analysis Communication

• Plan Requirement Management Process /Plan Monitor and Report on Business Analysis Performance

• Tools and Techniques

    •   Stakeholder Analysis /Communication Requirement Analysis

    •   Variance Analysis /Re-planning /Change Control System

    •   Lesson Learnt Process